TERMS & CONDITIONS
Our vision is to provide our customers with exceptional customer care.
To achieve our vision, we must exceed the expectations of our customers in everything we do. This requires every member of our team to be committed to providing outstanding customer service at all times.
The following standards have been developed to ensure that we consistently deliver the high level of customer service that our customers expect and deserve:
• be kind
• be responsive to customer inquiries and requests
• handle customer complaints promptly and effectively
• continuously strive to improve our level of service
Thank you for adhering to these standards and helping us provide an exceptional level of service to our customers.
If you have any questions or concerns, please do not hesitate to speak with your manager.
Specifically, this Policy will inform you of the following 1. What personally identifiable information is collected from you through our website; 2. Why we collect personally identifiable information and the legal basis for such collection; 3. How we use the collected information and with whom it may be shared; 4. What choices are available to you regarding the use of your data; and 5. The security procedures in place to protect the misuse of your information.
Information We Collect It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services. This website collects various types of information, such as: ● Voluntarily provided information which may include your name, address, email address, billing and/or credit card information etc. which may be used when you purchase products and/or services and to deliver the services you have requested. ● Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs.
In addition, Jaye's Moisture LLC may have the occasion to collect non-personal anonymous demographic information, such as age, gender, household income, political affiliation, race and religion, as well as the type of browser you are using, IP address, or type of operating system, which will assist us in providing and maintaining superior quality service. Jaye's Moisture LLC may also deem it necessary, from time to time, to follow websites that our users may frequent to gleam what types of services and products may be the most popular to customers or the general public. Please rest assured that this site will only collect personal information that you knowingly and willingly provide to us by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested, and any additional uses specifically provided for in this Policy.
Why We Collect Information and For How Long We are collecting your data for several reasons: ● To better understand your needs and provide you with the services you have requested; ● To fulfill our legitimate interest in improving our services and products; ● To send you promotional emails containing information we think you may like when we have your consent to do so; ● To contact you to fill out surveys or participate in other types of market research, when we have your consent to do so; ● To customize our website according to your online behavior and personal preferences. The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria: the length of time your personal information remains relevant; the length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or associations; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such information as stated in this Policy. Use of Information Collected Jaye's Moisture LLC does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties. Jaye's Moisture LLC may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from www.twinflamecandlecompany.co and its subsidiaries. Jaye's Moisture LLC and its subsidiaries may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current, potential, or future services that may be offered. Jaye's Moisture LLCuses various third-party social media features including but not limited to Facebook, Instagram, Tiktok and other interactive programs. These may collect your IP address and require cookies to work properly.These services are governed by the privacy policies of the providers and are not within Jaye's Moisture LLC's control.
Disclosure of Information Jaye's Moisture LLC may not use or disclose the information provided by you except under the following circumstances: ● as necessary to provide services or products you have ordered; ● in other ways described in this Policy or to which you have otherwise consented; ● in the aggregate with other information in such a way so that your identity cannot reasonably be determined; ● as required by law, or in response to a subpoena or search warrant; ● to outside auditors who have agreed to keep the information confidential; ● as necessary to enforce the Terms of Service on our website; ● as necessary to maintain, safeguard and preserve all the rights and property of Jaye's Moisture LLC. Non-Marketing Purposes Jaye's Moisture LLCgreatly respects your privacy. We do maintain and reserve the right to contact you if needed for nonmarketing purposes (such as bug alerts, security breaches, account issues, and/or changes in Jaye's Moisture LLC products and services, or changes to this Policy). In certain circumstances, we may use our website, newspapers, or other public means to post a notice. Children under the age of 13 Jaye's Moisture LLC's website is not directed to, and does not knowingly collect personal identifiable information from, children under the age of thirteen (13). If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system's database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such information. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website. Unsubscribe or Opt-Out All users and visitors to our website have the option to discontinue receiving communications from us by way of email or newsletters.
To discontinue or unsubscribe from our website please send an email that you wish to unsubscribe to email@example.com. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out. Jaye's Moisture LLC will continue to adhere to this Policy with respect to any personal information previously collected. Links to Other Websites Our website does contain links to affiliate and other websites. Jaye's Moisture LLC does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of every website that collects personally identifiable information. This Policy applies only and solely to the information collected by our website.
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